This document outlines the official refund policy for all courses and services provided by Music360. By purchasing any course or service, you acknowledge and agree to the terms specified herein.
Policy Statement Music360 is committed to ensuring customer satisfaction with the quality of our courses. To maintain transparency and fairness, we provide a 7-day refund policy for all our courses, subject to the terms and conditions outlined below.
Refund Eligibility Refunds are applicable only if requested within seven (7) calendar days from the date of purchase. To qualify for a refund, the course or service must not have been consumed or downloaded excessively, beyond what is deemed reasonable for evaluation purposes.
Refund Request Procedure To initiate a refund request:
- Submit a formal request via email to learn@music360world.com within the 7-day period of purchase of course or product.
- Include the following details:
- Name and registered email address.
- Order confirmation or purchase receipt.
- Reason for refund request.
Refund requests will be reviewed, and if approved, processed within 14 business days of receipt of the refund request.
Payment Method of Refund Refund will be made in the original payment method or a separate bank account. If the refund is made to a separate bank account, the customer must provide their bank details.
Non-Refundable Scenarios Refunds will not be issued under the following conditions:
- Requests made after the 7-day refund period.
- Courses purchased during promotional or discount periods with terms specifying “No Refund.”
- Violation of Music360’s Terms of Use or misuse of course materials.
- Excessive downloading or accessing of course content beyond normal evaluation limits.
Limitations and Exceptions Music360 reserves the right to:
- Decline refund requests that do not comply with this policy.
- Implement additional conditions for specific promotions or discounted courses.
- Modify or update this refund policy at any time without prior notice.
Contact Information For further queries regarding this policy, please contact:
- Email: learn@music360world.com
- Customer Support Portal: music360world@gmail.com
- Office Address: No 35, House No 4, Third Floor, Suryavanshi Layout, near Suhana Apartment, Suryavanshi Layout, Nagenahalli, Yelahanka, Bengaluru Urban – 560064
Acceptance of Policy By purchasing any course or service from Music360, you confirm that you have read, understood, and agree to comply with this Refund Policy.
Any dispute arising from this refund policy shall be subject to arbitration in Bengaluru, India, under applicable arbitration laws.
Issued by: Music360 Legal Team Date of Issue: 24-01-2025
Note: This policy is binding and supersedes any verbal or informal agreements regarding refunds.
With warm regards,
Srikanth Chudanath
CEO, Music360
Phone: +91 9071360360
Email: learn@music360world.com